Refund and Cancellation Policy

This policy covers eligible purchases and orders placed through AMIN online Cyber Cafe. Refunds and cancellations are reviewed on the facts of each case and under applicable law.

1. Before You Pay

Please check the displayed price, number of cards or items, uploaded files, contact details, delivery address, and any applicable delivery charge before confirming an order. Contact us promptly if you notice an error.

2. PVC Card Order Cancellation

A cancellation request should be sent as soon as possible to [email protected] with the order/track ID and reason. If printing, personalisation, packing, or dispatch has already started, cancellation may no longer be possible or may be subject to reasonable costs already incurred, to the extent permitted by law. We will confirm the order status before deciding the request.

3. Refund Eligibility

A refund may be considered where a payment is verified as successful but the corresponding order was not created, a duplicate payment is confirmed, an order is cancelled and approved before fulfilment, or a material service failure attributable to us is established. Each request is subject to verification and applicable consumer law.

4. Non-refundable or Limited Cases

Refunds may not be available for a correctly delivered digital Photoshop Action or other downloadable digital resource once access or delivery has been provided, except where required by law or where a verified technical or delivery failure makes the purchase unusable. A customer's change of mind, incorrect uploaded file, incorrect details supplied by the customer, or incompatibility not disclosed in the product description may affect eligibility. This section does not remove any statutory rights.

5. Failed, Pending or Duplicate Payments

If money appears to have been debited but the order is missing or payment status is pending, please avoid repeated payment attempts until the status is checked where practicable. Email the transaction/reference ID, amount, date/time, and order ID if available. We will verify the record with the payment provider. A bank debit alone does not prove that payment settlement or order creation is complete.

6. How to Request a Refund

• Email [email protected] with the subject “Refund/Cancellation Request”.
• Include the order/track ID, transaction/reference ID, payment date and amount, and a concise description.
• We may request reasonable additional information to verify the claim. Never send an OTP, PIN, password, or full payment-card credentials.

7. Processing Time and Method

Approved refunds are generally initiated through the original payment method where supported. The time for the amount to appear depends on the payment provider, bank, and payment network. We cannot guarantee a bank's processing time. We will communicate the outcome or any need for further verification through the available contact channel.

8. Contact

For cancellation or refund support, contact [email protected].